Teamwork and Motivation Problem of Friendly Bank Coursework

Teamwork and Motivation business of Friendly Bank - Coursework ExampleTechnology has changed the whole concept of traditional banking and the recession dragged most of the orphic banks on a doorway of shut down (Robbins, Judge, Millett and Boyle, 2013). In this paper, the effect of such structural changes on Friendly Bank will be analyzed and the role of team leaders and supervisors will be evaluated to understand their level of efficiency to motivate the team members and drive them towards achieving newly formed organizational objectives, belongings at pace with changing organizational cultures (Tissington, Hasel and Matthiesen, 2009).Friendly bank, online banking division of Parkers Plc, is one of the high street banks of Southampton, reputed for its integrity in customer services. The targeted customer segment of Parker Plc being white, middle class and wealthy, the bank enjoys a warlike advantage by ensuring security and stability for all its customers. According to the Chi ef Executive Officer (CEO) of the bank, bully Brogan, Parker Plc is distinct from all other banks because, with Parker, the customers know where their money is. However, as a result of severe monetary depression, especially in the European economy, in 2012 the bank was driven almost on a verge of bankruptcy. Though the bank had survived from a hostile takeover by a major competitor in 2013, more than 60% of the branch network of Parker Plc were closed and replaced by online banking operations to reduce operating cost. It restarted its operations under the head of Friendly Bank, established in the outskirts of Southampton, near the existing regional office of Parker Plc. pleonastic employees of Parker Plc were shifted to the online and phone banking customer service operations of Friendly Bank at a less net package. Emphasis was shifted from customer service to sale of wide range of financial products for generating additional income for the bank and consequently Sales against T arget (SAT) was introduced as a performance indicator.