Staff Satisfaction in Market Competition Essay Example | Topics and Well Written Essays - 1500 words

Staff Satisfaction in Market ambition - Essay ExampleAs the paper declares employee satisfaction has been proven to be directly related to overall productiveness within an organization, whether the employees are in direct contact with the end consumer or not. This relationship offer perhaps best be seen in the do-profit chain described by a report presumption by members of the Harvard Business School faculty. This discussion stresses that the Purdue University study supported this service-profit chain in reverse by focusing on the employees within corporations who had little to no actual contact with the end consumer. This study overly demonstrated that the happy employee deep within the company is more likely to work hard to tending other employees within the company with whom they have contact. These other employees, feeling their voices are heard and satisfied that their necessitate are met, are then more likely to take personal interest in winsome the customers. These sa tisfied customers increase exponentially into a loyal market base and much greater positiveness for the company. More than a cooperative team working together to meet the customers needs, companies with happy, productive employees increase their productivity simply by reducing the need to train new employees as a result of spunky turnover thanks to an increased employee loyalty. This employee loyalty developed as a result of customer service within the organization further translates to a more competitive market edge. Loyal employees have an energetic interest in helping their company be successful.